Frontier Technology Inc.

Remote Support Engineer

ID
2022-5026
Category
IT
Type
Regular Full-Time
Location : Location
US-CA-Goleta
Telecommute
No
Clearance Requirements
No clearance

Overview

FTI Services is a fun and engaging environment full of smart and hardworking people. We are constantly working on new and exciting things; no two days are ever the same. If you are the type of person that thrives in dynamic and challenging environments where your contributions make a difference, we are looking for you. This person will support customers remotely from one of our on site locations and can be based out of either our Ventura or Goleta Office.

Responsibilities

  • Provide technical assistance with computer hardware and software
  • Resolve issues for clients via phone, in person, or electronically
  • Recommend hardware and software improvements
  • Track customer issues and resolutions
  • Responsible for use of company or own vehicle for transportation of company equipment to and from various customer locations.

Education/Qualifications

  • 1 - 5 years' experience in IT, customer service, or other related fields
  • Ability to communicate clearly and concisely. Excellent written communication skills are essential to success.
  • Familiarity with the following hardware/software platforms:
  • Windows Server Platform
  • Microsoft Active Directory Platform
  • Microsoft Active Directory Platform
  • Microsoft SharePoint Server
  • VMware / Hyper-V Virtualization Platform
  • Microsoft Office Applications
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor

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